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| Introduction |
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| The general terms and conditions of sale detailed below govern the contractual relationship between the User (hereafter referred to as You) and the NDrive Navigation Systems SA company (hereafter referred to as We) and both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These General Terms and Conditions are important to you and NDrive as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us. |
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| Ordering |
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| You can order by Internet on our site: http://www.ndriveweb.com. We will then send you a notification that we have received your order by email. The prices indicated on the Site are in Euros and include all taxes but do not include delivery. The possible delivery costs are indicated for the User as products are chosen and are invoiced at the end of the order in addition to the price of the products. Your order will be delivered to the address indicated by you when the order is placed. We reserve the right to modify our prices at any moment. |
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| Delivery methods |
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NDrive offers 1 method of delivery:
NDrive does everything in its power to respect the delivery times indicated on the Site. Your products will arrive at their destination within 2-5 working days. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery or by you or because of some unforeseen event. In the event that you do not receive your package in the indicated time-frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place. As of reception of your order, we recommend that you verify your products with the order that you placed with us and indicate if necessary, on the delivery voucher in hand writing with your signature, any anomalies that may have occurred. Without prejudice with respect to the applicable legal guarantees, we recommend that you address any reservations you may have as it pertains to malfunctioning products on the date of delivery as quickly as possible by Post to the following address: Estrada da Circunvalação, nº 10415, 4250-151 Porto, Portugal, or by email: NDrive, shop@ndriveweb.com. Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by NDrive. Complimentary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, please enter as of placing your order:
- a professional or paid-for email address
- a land line telephone number (work or home) where you can be reached at any moment in the day
Further, for any order above the amount established by NDrive, a piece of identification as well as justification of domiciliation will be requested and should be sent via fax, Post, or email. We apologise for any inconvenience this may cause, however these measures are taken to protect our clients from possible fraud associated with bank cards. |
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| Secure payment |
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NDrive uses REDUNICRE and Thawte to guarantee the security of your payments. NDrive has chosen to assure payment security with REDUNICRE by encrypting the connection when transmitting information on the network. When you see the payment sign , you will know that your payment is secure. The name REDUNICRE may appear on your bank account statement. Please note that if your security department suspects fraud, we have the right to cancel the transaction for security reasons. NDrive offers 1 method of payment: Credit card (Visa or MasterCard). To pay, debiting will be made when your order is forwarded on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. For payment made online by credit card, the "Secure Socket Layer" (SSL) system of security is used, which allows for encrypting your banking information when on the network.
The Portuguese and Spanish orders also have the payment method Cash On Delivery.
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| Right of Retraction - Satisfied or your money back |
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| NDrive allows you 14 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility. Only new and complete (accessories, manuals etc) products will be accepted, returned in their original packaging. Any product that has been damaged, or not in it's original packaging, or packaging that has been worn beyond simply opening the product will not be refunded, or may be partially refunded as per the following conditions. It the product is returned incomplete or damaged to NDrive, the product's value will be discounted according the diagnostic test performed by NDrive. The deadlines mentioned above are effective as of the date of reception of the order. For reimbursements, the User will be reimbursed by bank transfer. |
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| Returns |
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| For any returned package, please contact us. Please note that shipping fees are the client's responsibility except if the product does not conform to the description of said product (the client is responsible for any damage done during shipping of the returned goods). For the period covered under warranty, the client must return the product to NDrive. |
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| Guarantees and After Sales Service |
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However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer. NDrive will handle possible repairs with the manufacturers. Whatever the problem is with your product, you must attach with the defective product, a copy of your invoice, the guarantee (in the box) and the return goods voucher. Please note, legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user's faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables. The manufacturer's guarantees sold by NDrive do not cover:
- replacement of consumables (batteries, fuses, recording heads or lasers etc.),
- the abnormal use or non-conforming usage of products.We ask that you consult the user's manual provided with the products,
- malfunctioning due to accessories (power cables etc)
- damage from external sources (shocks, accidents, electricity current fluctuations etc).
In all cases, NDrive will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event that the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested by if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to InfoPortugal SA and will correspond to the estimate amount, and ought to be sent to us. |
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| Responsibility |
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| NDrive will not be held liable for the poor use and their consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, NDrive does not sell products for professional usage. |
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| Protection of personal data |
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| Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. You can at any moment make a request to NDrive to find out what personal information they contain for you. You may at any moment, and by request, modify this information. If you accepted to receive our promotional emails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any moment request not receive any further emails from us by clicking here or on the link created for this purpose and inserted at the bottom of each page of our or our partners' emails. Only NDrive has information regarding you. |
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| Shipping Costs: Portugal: 5€ (flat rate) and rest of the world: 15€ (flat rate) |
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| After Sales |
- Address: Estrada da Circunvalação, nº 10415, 4250-151 Porto, Portugal
- Telephone: +351 22 8320440
- Fax: +351 22 8316100
- Email: shop@ndrive.com
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