What are the main features of NDrive?

Zero installation: just plug in, turn on & GO
Latest and most complete maps: on DVD or Memory Card, providing a door-to-door navigation anywhere in Europe, USA, Canada, México, Singapore and Brazil
Very simple interface: touch-screen operation, developed for the inexperienced user
Navigation to any address or point of interest: in any country or region with clear and accurate turn-by-turn voice instructions
Fast, complete and easy to search contents: powerful database at your fingertip
Dynamic data support: real-time weather reports and forecasts, open pharmacies and cultural events (requires country local provider)
Phone support: directly call a POI, access dynamic navigation information on the go (requires GSM)
Multimedia: play audio, video and view photos (on selected devices)
Multilanguage support: written on screen and voice commands
Advanced features: send and receive locations by SMS, optional warning when exceeding pre-defined
speed limit, safety cameras support, favourite points sharing

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What is GPS and how does it work?

The Global Positioning System (GPS) is a satellite-based radio navigation system. GPS permits land, sea, and airborne users to determine their position, velocity and the time 24 hours a day, in all weather, anywhere in the world. The GPS signals are available to an unlimited number of users simultaneously. The GPS satellites can be used free of charge by anyone.

Each GPS satellite transmits signals to equipments on the ground. GPS receivers passively receive satellite signals; they do not transmit. GPS receivers require an unobstructed view of the sky, so they are used only outdoors and they might perform less well within forested areas or near tall buildings. GPS operations depend on a very accurate time reference, which is provided by atomic clocks. Each GPS satellite has atomic clocks on board.

The Global Positioning System (GPS) uses a network of satellites which let people with GPS receivers pinpoint their location anywhere in the world. NDrive makes GPS technology available in an easy-to-use form for everyone.

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How to place the NDrive navigation device on my vehicle?

GPS signal fix: To obtain an effective GPS sinal place your NDrive in the windshield inside your vehicle, in a way that it doesn't interfere with your driving. When using it outside, it will be more difficult to fix satellites in places with high trees and buildings. In the first use, NDrive can take up to 30 minutes to make the first GPS fix. After this the procedure will only take a few seconds.

If you travel by plane or change country frequently it is normal that your NDrive will take more time to get a valid GPS signal fix.

The GPS antenna is located in the rear upper part of your device and must be directed towards the sky at all times. Placing NDrive in the car seats or holding it in the hand will decrease the ability to fix GPS signal.

It seems that NDrive cannot fix any GPS signal even in the windshield: Some vehicles (ex: Renault, Peugeot, Citroen) have steel-plated windshields and can strongly decrease the GPS signal fix process. In this case you should approach the device to the side windows and not to the front window.

If your vehicle does not have steel-plated windows and you still cannot get any GPS signal, please contact our technical support.

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How to know the software compatibility?

Windows Mobile devices compatibility with NDrive software:

NDrive software is compatible with the following Windows Mobile versions:

Asus P550, P526, P320, MyPal A639, MyPal A636, A632,
Dell Axim X51v,
Eten X500, V900, G500,
Fujitsu Siemens LOOX N560, LOOX N500, LOOX C550,
HP iPAQ hx2790, iPAQ hx2490, iPAQ hx2190, iPAQ 600,
HTC X7500 Advantage, TyTN II, TyTN, Touch Pro, Touch Dual, Touch Diamond, Touch Cruise, Touch Cruise II, Touch HD, Touch 3G, Touch, Touch Viva, P4350, P3600, P3470 Pharos, P3400,
Mio A701,
Qtek 9100,
Samsung Omnia,
Palm Treo Pro,
Sony Ericsson XPERIA X1; 

NDrive software may also be compatible with other Pocket PC 2003 SE, Windows Mobile 5.x and Windows Mobile 6.x Pocket PC's.

Symbian Operative System compatibility:

The NDrive Symbian is compatible with:  Nokia N95, N96, N73, N80, N90, E63, Samsung i7110 and Samsung i8910 (Samsung OMNIA HD);

NDrive software is not compatible with: Nokia 5500, Nokia N91, Nokia 3250 and Nokia 5320 XpressMusic;

NDrive software may also be compatible with other Symbian S60 3rd Edition phones:

Nokia 5630 XpressMusic Nokia 5700 XpressMusic Nokia 5730 XpressMusic Nokia 5800 XpressMusic Nokia 6110 Navigator Nokia 6120 classic Nokia 6121 classic Nokia 6124 classic Nokia 6210 Navigator Nokia 6220 classic Nokia 6290 Nokia 6650 Nokia 6710 Navigator Nokia 6720 classic Nokia E50 Nokia E51

Nokia E50 Nokia E55 Nokia E60 Nokia E61, E61i Nokia E62 Nokia E65 Nokia E66 Nokia E70 Nokia E71 Nokia E75 Nokia N71 Nokia N75 Nokia N76 Nokia N77 Nokia N78 Nokia N79

Nokia N81 Nokia N81 8GB Nokia N82 Nokia N85 Nokia N86 8MP Nokia N91 8GB Nokia N92 Nokia N93 Nokia N93i Nokia N97 Samsung SGH-i550 Samsung SGH-i450 Samsung SGH-G810 Samsung GT-i8910 (OMNIA HD) Samsung GT-I7110 Samsung SGH-i560

 

 

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How to make a backup of my NDrive software?

If NDrive is located in the sd card, just copy all the sd card's content to your desktop. NDrive suggests the use of an sd card adapter.

If NDrive is located in the internal memory of the device, you'll need to synchronize the device with your computer, using ActiveSync or Windows Mobile Device Center software. Next, access the equipment's internal folder structure and look for the internal memory one (on NDrive navigation devices this folder is called "ResidentFlash"). After finding the folder you must copy all it's content to your computer.

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What can I do if NDrive refuses to synchronize with my computer?

To be able to synchronize NDrive devices with your computer using Windows XP operating System you'll need a specific application installed on your computer. That application is ActiveSync and can be freely downloaded from this link. After installing the application, NDrive will be recognized by your computer.

For Windows Vista computers, you'll need to install Windows Mobile Device Center, which can be freely downloaded from this link (some Windows Vista version come packed witth this application by default) . Only after having one of these two applications you'll be able to successfully connect your NDrive to your computer and update it.

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How to install NDrive software in Pocket PC devices?

The memory card containing NDrive is ready to run. As soon as you insert the memory card on your device, the application will automatically run and install NDrive software.

If the installation process does not run automatically, explore the memory card through “File Explorer” and open the folder “2577” and then click on “Autorun”.

If you have NDrive on DVD you can choose to install NDrive on the memory card directly using the usb data cable. Please refer to the next steps:

1. Install ActiveSync if you have Windows XP or Windows Mobile Device Center  if you have Windows Vista, both applications are available from Microsoft's website.
2. Connect the device (with the memory card inside) with the computer.
3. Run the supplied DVD. Select the option “NDrive for Pocket PC”.
4. After finishing the first installation process, choose to install the correspondent map.
   

If your computer has a memory card reader, insert the memory card on the computer's memory card reader and proceed as following:

1. Run the supplied DVD.
2. Select the option "NDrive for Pocket PC". Choose the drive letter according to where the memory card is inserted.
3. After the first installation process install the correspondent map in the same drive where the first installation process was made.

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How to pair my device with an external bluetooth antenna?

If you have a GPS bluetooth receiver or if you just bought an NDrive Premium GPS product, you'll need to pair with your pocket pc following these instructions:

1. Turn the bluetooth GPS receiver on
   
2. Click the “bluetooth” icon on your pocket pc. Alternatively go to “Start > Settings > Connections > bluetooth”.
3. Select “Mode” and activate the option “Turn on bluetooth”. Open the tab “Devices” and select “New”.
4. Your device will now start looking for bluetooth terminals. When it finds the one needed for now (GPS), select it and write the pair code when asked (refer to the bluetooth user's manual to check the code). Usually the most used codes are “0000” or “1234”.
5. If a serial port is asked to be activated, please do it.
6. If your are using Windows Mobile 5, after the pairing procedure go to “Comm Ports” and select “New Outgoing Port” (preferably Port 6),  click “Next” and remove the option “safe connection”.

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Just bought a new map but NDrive does not recognize it. What can I do?

Before buying a new map, you must be sure that you have the free storage space needed and that you have the latest NDrive version installed on the device.

To be able to have two maps on a memory card, you'll need a memory card with at least 1GB capacity.

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NDrive is asking for a serial number. What can I do?

All NDrive navigation devices have "zero" configuration, the user doesn't need to perform any configuration or activation. However, this situation ca occur when you install an update on a different place than the one where you had the previous NDrive version.

The only way that you'll need an activation code is when buying a new map or running NDrive for the first time on pocket pc devices.

If you don't have any serial number, please contact our technical support.

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How can I activate my NDrive V2?

When you start NDrive you will notice that the map has a closed yellow lock. This means the map needs to be activated. The serial number is the code that identifies the map and the only code that can activate it. The serial number has the following format:
	A code with 12 characters in groups of 4 separated by “-” and composed only by letters and numbers.
Choose the map. Next it will show a screen in which you can choose the process that you pretend to activate your map:
Activation by SMS
	If your equipment has phone functions, you can choose the option “SMS”. It is mandatory to have the NDrive software shortcut bar installed. Go to the File Explorer and choose the memory card. Then, go to the NDrive folder, open the folder with the name TodayCAB, execute the file and install it in your equipment. After that you can choose the registration by SMS. In this case, NDrive will ask you to insert the serial number and then it will do the activation automatically. To use this functionality you need to be using a mobile network service and enough credit to send a SMS. After that, you will receive a message stating that the map was successfully activated. This process should not exceed 5 minutes, during which you should not exit NDrive. If you exit NDrive during this process you will receive an SMS from our server, do not delete this SMS because NDrive will use it the next time you run the program.
Activation by WEB
	If you choose to activate your map through Internet connection, select the Button “Web”. Insert your serial number. Then, two options will be available, one for manual activation (“Man”) and another for automatic activation (“Auto”). Activation by WEB - Auto (Automatic)  Only choose this activation if you have direct internet access in your equipment. This process is similar to the “Map Register by SMS” process, the only difference is that instead of sending a SMS, you are sending the serial number through internet. Activation by WEB - Man (Manual) When you choose the manual activation, you insert the serial number and the software will return a second code, the authorization code. This code depends on the equipment, so if for any reason you change the equipment or the IMEI , this number will be different. The authorization code has 12 characters in groups of 4 separated by “-” and it’s composed by letters and numbers, just like the serial number. Keep NDrive running and access our website www.ndrive.com through any computer. Click on the button “Activate maps” in the left side. To do this operation you must have a personal profile created in our webpage, in order to access to all restrict areas, buy maps and receive newsletters, etc. If you already have a user account, fill the blanks using your email and password. You will now be granted access to your personal area. Choose “Register maps”. Then insert the codes that you can find in the screen of your equipment and click in “Register NDrive Map”. If the activation was successful, you'll see the activation code. This code will unlock your map. In your equipment click “OK” and insert the activation number given by the webpage. Press again “OK” and your map is activated and ready to navigate.

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How can I activate my NDrive V3?

1. Access your map list:
Clicking on "Menu" - "About" - "Map", you'll the map or group of maps included on your NDrive.
Whenever you buy a new map (in local dealers or through NDrive website) or install NDrive for pocket pc for the first time you'll need to active the included maps. Next to each map you'll see a lock. If the lock is closed it means that the map needs to be activated.
2. Three ways to activate your map:
Activation through SMS
An SMS is sent to NDrive server. To be able to use this feature, you'll need a GSM connection an enough credit to send an SMS. This operation may take up to 5 minutes.   Select the map to activate;   Choose the SMS option;   Write the provided serial number*;   Please wait while the serial number is processed by NDrive servers;   After the server validation you'll see a message stating that the operation was successful;   The map is now activated and ready to be used;   Important:  To be able to use this feature, you'll need a GSM connection an enough credit to send an SMS;
WEB Activation - IP Connection
The activation process is made by NDrive servers. To be able to use this feature, you'll need to have Internet access in your device, like GPRS, Wireless or through ActiveSync using the computer's web access.   Select the map to activate;   Choose the WEB option, and then "Yes";   Write the provided serial number*;   Please wait while the serial number is processed by NDrive servers;   After the server validation you'll see a message stating that the operation was successful;   The map is now activated and ready to be used; Important: To be able to use this feature, you'll need to have Internet access in your device, like GPRS, Wireless or through ActiveSync using the computer's web access.
Web activation - Manual (Man)
This activation process is made using NDrive's website. To use this feature you'll need an NDrive user account. this operation may take a few minutes.   Select the map to activate;   Choose the WEB option, and then "No";   Write the provided serial number*;   NDrive will give you the Auth. Nr (Authorization number) and the map code;   Go to www.ndriveweb.com;   Create a user account (if you don't have one yet) and login;   Click on "Activate Maps" and then "V3";   Write the the first serial number that you see on your NDrive screen;   The website will ask you to compare the map code with the one you have on your NDrive display;   If the codes are the same write the Authorization Code (the second on your NDrive display);    The website will now give you the activation code;   write this third code on your NDrive;   The new map is now activated and ready to use;
* Serial Number The serial number is the code that identifies your map, and the only code that can activate it. It looks like the code below: A code of 12 characters in groups of 4 separated by “-” containing letters and numbers.

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What is the meaning of the warning messages that appear during the activation process?

Activation by SMS

Non-Existent Serial. Please check if you typed your serial correctly.

You inserted a wrong character, or you have an invalid serial number. Check all the characters and write them again.

Invalid Serial number. Please check if you typed your serial correctly.

The serial number or the authorization number has 12 characters in groups of 4 separated by “-” and composed only by letters and numbers. This means that you forgot a character. Insert all 12 characters.

You already have 2 registered equipments.

Means you exceed the allowed equipment registrations. Please contact us.

Activation by WEB Man - Manual

The serial number does not exist in our database. Please enter the correct serial number.

You inserted a wrong character, or you have an invalid serial number. Check all the characters and write them again.

You need to enter all the values in order to register your NDrive.

The serial number or the authorization has 12 characters in groups of 4 separated by “-” and composed only by letters and numbers. This means that you forgot a character. Insert all 12 characters.

You already have 2 registered devices.

Means you exceed the allowed equipment registrations. Please contact our technical support.

You have no permission to register this NDrive map. Please enter a valid serial number.

Means that your serial number is blocked and by some reason it can’t be used again. Please contact our technical support.

An error occurred during the registration process.

An internal error occurred. Please wait a few minutes, if the problem persist please contact us.

The map you are trying to activate does not match the map that belongs to the serial you have just entered.

Each serial number is associated to a map and can be only used to activate that map. Only a European serial number can activate all Europe individual maps. This happens when you are trying to activate a map that doesn’t match your serial number. As an example, if you try to activate a French map with an Italy map serial number, this message will be displayed.

Invalid registration key! or Invalid activation number!

You inserted a wrong serial number, authorization number ou activation number, in some character. Check all the characters and insert again.

Activation by WEB Auto - Automatic

Non-Existent Serial. Please check if you typed your serial correctly.

You inserted a wrong character, or you have an invalid serial number. Check all the characters and write them again.

You need to enter all the values in order to register your NDrive. Please check if you typed your serial correctly.

The serial number or the authorization has 12 characters in groups of 4 separated by “-” and composed only by letters and numbers. This means that you forgot a character. Insert all 12 characters.

You already have 2 registered equipments.

Means you exceed the allowed equipment registrations. Please contact our technical support.

You have no permission to register NDrive.

Means that your serial number is blocked and by some reason it can’t be used again. Please contact technical support.

An error occurred durring the registration process.

An internal error occurred. Please wait a few minutes, if the problem persist please contact us.

The map you are trying to activate does not match the map that belongs to the serial you have just entered.

Each serial number is associated to a map and can be only used to activate that map. Only a European serial number can activate all Europe individual maps. This happens when you are trying to activate a map that doesn’t match your serial number. As an example, if you try to activate a French map with an Italy map serial number, this message will be displayed.

HTTP connection error.

An error occurred with the Internet connection. Try again later.

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NDrive Installation and Registration in Nokia and Samsung Symbian OS Phones

Remarks: Before continuing ensure you have a Symbian Phone with SIM card and an SD card inserted. Also check NDrive Symbian compatibility list here

1. Connect your Symbian phone to your computer using the provided USB cable and choose Data transfer mode.
2. Your phone will appear as an external hard disk.
3. Run the downloaded NDrive Symbian Application (NDrive_App_Symbian.exe). Select the hard drive that matches your phone and install NDrive application. Apply the same procedure to any downloaded (bought) maps.
4. Disconnect your phone from the USB cable and go to Tools – File Manager	5. Select the SD card as source and browse to NDrive folder in the root of the card
6. If you own a Nokia Phone please install the Nokia PIPS library (pips_nokia_1_3_SS.sis) by selecting the file and pressing the central cursor.	6a. If you own a Samsung Phone please install the Samsung PIPS library (pips_samsung_1_2_SS.sis) by selecting the file and pressing the central cursor.
7. The installation should be done to the internal memory of the device.	8. After following this steps NDrive is ready to run and it should be placed under Applications folder. You can run it by pressing the central cursor button.
9. Select the map to register	10. Select SMS registration by pressing the right function key
11. Input the provided registration code and press OK	12. Wait until the process is finished
13. NDrive is registered and running

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What's the NDrive Agent?

NDrive Agent is a special application that, after being downloaded and installed on your computer will inform you about the updates that may be available for your NDrive. This application will keep your NDrive with the latest map and software versions.

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How can I update my NDrive?

NDrive Agent installation and NDrive software update process:

1. Login on NDrive website with your user account. If you don't have one, you can create it here.
2. After logging in successfully, go to "Updates".
3. Choose the option "NDrive Agent".
4. Download the application and install it on your computer. If asked, please allow the creation of a firewall exception.
   
5. Wait until the installation finishes and run NDrive Agent.
6. Now you can connect your NDrive with your computer using the supplied usb cable (you should never run NDrive when connected to the computer). It is required to have ActiveSync software (from Microsoft) or Windows Mobile Device Center (also from Microsoft)  installed on your computer. After the synchronization with ActiveSync is made, please check the NDrive Agent icon on the lower right corner of your computer display (initially it will be grey, and turn red when successfully finds any NDrive software connected).
7. As soon as the icon becomes red double-click on it. A new web window will open informing you about all the  updates available to your NDrive.
8. This page is divided in many parts. On "My Device" you can see information about all the components present on your NDrive: the model, software version, name of maps and number of voices.
9. On the "Updates" tab you can check all the updates available for your NDrive software.
10. Please check if the recommended updates are similar to the map package you have and also your NDrive model.
11. Click update in order to transfer all the updates available to your NDrive.
12. Unplug the usb cable only when theupdate process is finished. Depending on the number of maps, the update process may take several hours.

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How to check if there are new NDrive updates?

To check the existence of new NDrive updates connect your NDrive with your computer using the supplied usb cable and wait until it synchronizes. After the NDrive Agent recognizes your NDrive software click on the red icon on the lower right corner of your computer display. After reading the NDrive device, NDrive Agent will inform you if you have the latest version installed or if a new version is available.

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NDrive Agent keeps telling that it cannot find my NDrive device.

Whenever you try to connect your device and NDrive Agent does not recognize it, please proceed as following:

Check if the NDrive device is synchronized with your computer using ActiveSync or Windows Mobile Device Center whether you have Windows XP or Windows Vista, respectively. For more information about synchronization, please refer to What can I do if NDrive refuses to synchronize with my computer?

If the NDrive Agent does not become red even with the device correctly synchronized, please right-click on it and choose "Exit". Then, run NDrive Agent again using your computer's Start Menu.

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Possible issues during and after the update process.

NDrive Agent will make use of your internet connection, usb connection and an operative system component to manage all mobile devices comunication and transfer to your device all the new files.

Depending on the installed maps the update process may take a few hours. Connection breakdown may be a problem for NDrive files integrity.

Errors that can occur during the update process:

Error on downloading: This heppens when NDrive Agent cannot connect with NDrive's internal server; refresh the NDrive Agent page and press "Update" again. If the problem persists after a few tries, please contact NDrive's technical support.
Error on installing: refresh NDrive Agent page and click "Update" again. If the problem persists after a few tries, please contact NDrive's technical support.
Application Not Found: Re-install NDrive Agent and check if the application is present on the list of your firewall exceptions . If the problem persists after a few tries, please contact NDrive's technical support.
Not enough space is available to complete the operation: Please buy a memory card with a larger capacity. Check below the maximum allowed capacity for each NDrive device.

G50, G200, G250, G300, G500 and G600	Up to 2Gb
G280, G280R, G400, G800, G800R, Touch and TouchXL	Up to 32Gb
S300 and S400	Up to 32Gb

Errors that can occur after the update process:

Incompatible maps: please contact NDrive's technical support.
Blocked map: please contact NDrive's technical support.
NDrive won't run after the update: A file has become corrupted after the update process, please contact NDrive's technical support.
Question marks instead of text: Please try to update your NDrive again, if the error persists contact NDrive's technical support.

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How to update NDrive on my Symbian device (Nokia & Samsung)?

The update process must always be done with your memory card inserted on your computer.

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Symbian: I finished the update, but my NDrive does not run. What to do?

After finishing the update process, please insert the memory card back in the device. On the phone menu go to "Tools" - "File Manager", select the memory card and explore it until you find the "NDrive" folder. Now, please execute the "NDrive.sis" file (press the center cursor button), the installation must be made on your device's internal memory. After these steps your NDrive application will be ready to use and you can run it from the "Applications" folder.

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My device does not turn on. What can I do?

Please follow these steps to be sure that your NDrive device turns on:

Plug the device to the computer using the usb cable and check if the led or the screen light up. If they do push the “ON” button for 4 seconds. If these steps are not successful, please reset the device. The reset button is located on the rear or side part of your device and can only be pressed using a sharp pointer. If all the device still remains turned off, please contact our technical support.

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How to efficiently charge my NDrive?

When you first get your NDrive out of the box the device has some battery remaining, however you should charge it to its maximum as soon as possible. If the device has no power at all, please charge it for 12 hours before the first use.

You may charge your NDrive using one of these procedures:

1. Use the supplied car charger. (Note: there are other car chargers that are not compatible with NDrive specifications, so please always use the supplied one or official accessories).
2. Use the usb cable to charge the device while updating your NDrive.
3. Use the wall charger (when supplied) or buy a compatible wall charger on www.ndrive.com. If you're not sure about cahrger compatibility, please contact our technical support.

If your NDrive doesn't seem to charge, please leave it charging for a few minutes. The battery may need to be charging for a few minutes until reaching the minimum charge needed to operate.

If your device turns off alone, fully charge it for 5 hours to store the “full charge” battery memory.

 

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My device does not charge. How can I solve the problem?

If you are using the usb cable, If you do not have a charging feedback from the device, please check your usb cable and your usb ports. If the problem persists please contact our technical support.

If you are using a car charger, check if the charger's led is on. If not, you may have a damaged car charger (or its fuse) or even an electrical problem in your vehicle. Please replace the car charger. If the problem persists contact our technical support.

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Apparently wrong route calculation!

This issue may have different explanations:

Lower GPS signal which will indicate you a wrong position.

Map data not updated. You can update all map data through NDrive's update system (NDrive Agent, available for free on www.ndrive.com) or by buying new maps on www.ndrive.com.

Wrong routing calculation preferences. You can set routing preferences on the Settings menu.

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NDrive froze and doesn't run!

Reset the device in the small hole located in the back or on the side. Use a pointing object and touch the hole carefully.

If the problem persists, try to take out the sd card (if your device has one) and put it in again. It is normal that sometimes the card reading process becomes unstable..

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Defective GPS signal fix!

To obtain an effective GPS sinal place your NDrive in the windshield inside your vehicle, in a way that it doesn't interfere with your driving. When using it outside, it will be more difficult to fix satellites in places with high trees and buildings. In the first use, NDrive can take up to 30 minutes to make the first GPS fix. After this the procedure will only take a few seconds, unless you travel by plane or change country continuously. The GPS antenna is located in the rear upper part of your device and must be directed towards the sky at all times. Placing NDrive in the seats will decrease the ability to fix GPS signal.

Some vehicles have steel-plated windshields and can strongly decrease the GPS signal fix process. In this case you should approach the device to the side windows and not to the front window. If your vehicle does not have steel-plated windows and you still cannot get any GPS signal, please contact our technical support.

If you are using a device with internal GPS receiver and the satellite bars on your NDrive display remain white please contact our technical support.

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How to calibrate my NDrive display?

In some ocasions, the sreen may not respond to your finger or stylus touch. This means that you need to calibrate your NDrive display. In the Touch and TouchXL models you can calibrate your display in "Menu" - "Configuration" - System". On other NDrive devices access the device's system menu before running NDrive. On Pocket PC devices use the proprietary confuguration.

If you cannot calibrate your display please contact our technical support.

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My NDrive doesn't play any sound!

Follow these steps to check if your device plays sounds:

Go to the device's Main Menu (the Touch and TouchXL models have this menu inside NDrive). Select sound settings and check the device's sound level. If the problem persists please contact our technical support.

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Which Multimedia formats can I use on my NDrive?

On selected NDrive devices (where stated) you can play the following files: Audio, Video, Photos and E-Book:

Audio	WMA9, MP3, WAV
Vídeo	WMV, AVI, ASF
Photos	JPG, GIF, BMP, PNG
E-Book	TXT

It's possible that the multimedia players included on NDrive devices do not play ilegally encoded files or proprietary encondings;

To use the multimedia features place the files on your memory card or in the internal memory of the device, no matter the order.

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Where should I place multimedia files?

PLace all multimedia files on NDrive memory card (when supplied). If your device does not have an NDrive memory card, or if you don't have enough space, please use another memory card.

In devices with internal storage, you can also use it to place multimedia files.

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My NDrive does not recognize the memory card!

You can use several memory card capacities, according to the NDrive model. Please refer to the board below:

G50, G200, G250, G300, G500 and G600	Up to 2Gb
G280, G280R, G400, G800, G800R, Touch and TouchXL	Up to 32Gb
S300 and S400	Up to 32Gb

It's normal to experience a bad connection bettween the device and the memory card. To solve this issue please remove the memory card and insert it again. To test if the procedure was successful run NDrive navigation or play a multimedia file. If the memory card remains unrecognizable by the device please contact our technical support.

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How to use the "hands-free" feature of NDrive G800?

From the main menu click on “Bluetooth”. the following menu will display:

Legenda:

1. Check last calls
   
2. Call the last number
   
3. Check the list of paired devices
   
4. Bluetooth settings
5. Pair the device
   
6. Num Pad
   

Access the bluetooth settings of your cell phone and make it visible to other devices, then, find new devices. When you see "G800" as a new device, stop the search and select it. Write the code “8888”. Your G800 is now paired with the phone and able to work as a "hands-free" device.

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How to use the G800 FM transmitter?

NDrive G800 has an internal FM transmitter that can transmit the sound from the device through your car's speakers.

To tune the device and your radio, please follow these steps:

1. Turn the G800 on.
2. Go to System, Volume and check if the USE FM option is selected.
3. This option must be selected to be able to synchronize sound with the car audio system.
4. Select a radio frequency on the device and tune your car audio in the same frequency.
5. Choose an FM frequency bettween 87.5 MHz and 108.0MHz.
6. To obtain a clear sound quality, choose a frequency not occupied by any radio station.

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My NDrive G800 doesn't play any sound. Is this normal?

There is a setting that can disable all sounds played by the NDrive G800. To check this setting, on the device's main menu go to System, Volume and check if the USE FM option is selected.

With this option selected, all the sounds produced by the G800 will only play on your car audio speakers. Uncheck the USE FM option to enable sounds played by the device.

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Why does my NDrive looses all hour and date definitions?

NDrive G50 does not have any internal persistent battery, so anytime you reset it or turn it off using the rear button, it will set the hour and date definitions to default.

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How can I import and export favourite points?

Please go to the following link to download the Import/Export reference guide:
Link: Import/Export Favourites

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Are safety cameras available?

Camera alerts are available on NDrive for iPhone and updates will come shortly.

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Can I buy additional maps from other regions and add them to my NDrive App?

Currently we are unable to offer map region upgrades for NDrive single region iPhone version. You can buy all Europe or USA/Canada as separated products via App Store.
In the near future there will be a the possibility to upgrade or buy maps more selectively.

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Can I control my music while using NDrive?

Yes, you can access iPod control while using NDrive. Simply start your iPod before starting NDrive. Then while using NDrive simply press the iPhone home button twice to access the control menu.

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How can I improve the battery life while using NDrive on my iPhone?

NDrive can provide continual guidance on the iPhone 3GS, for more than two hours, on a full battery charge. You can check the battery level using the on-screen status indicator. Once the battery level falls below 20% you will receive a warning. We recommend you to use an in-car charger to keep your iPhone charged on long journeys. To maximise the battery life you should choose on NDrive's system settings on th e"Light" definition: "System", this way the backlight wil be managed by the iPhone OS, so the screen dims out and you keep receiving voice instructions.

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It takes a while to get a GPS fix. How can I help this?

Your iPhone has a built-in GPS receiver which allows it to pinpoint your location accurately on the map. It may take more than five minutes to acquire an accurate GPS position or 'fix'. NDrive can also use your iPhone's mobile Internet connection to determine your location. This is called 'Assisted GPS', and while it is not as accurate as the GPS receiver it can help you get an initial location fix quicker.

Please note that you might not receive turn-by-turn guidance from NDrive until you have a GPS fix.

Here's some tips for optimum GPS performance

• Make sure that your iPhone has a clear view of the sky. This will help you get a GPS fix quicker
• When you start NDrive your position will be quickly displayed using the mobile Internet connection, however it may take more than 5 minutes to get a full GPS fix
• There is an on-screen indicator in NDrive which shows the status of your GPS fix. This is the small red, yellow or green status bar on the right top in front of the driving screen.
• You should have your iPhone syncing with iTunes on a regular basis so you can get a better GPS fix location, or allow Iphone to make data connections. We have seen that an unconnected iPhone have much more problems in getting a good position causing a lot of errors in the navigation
• iPhone seems to report worst the GPS sign in high speed situations, of more then 120km/hour, so you can expect worst positioning precision. This may occur in high speed situations on highways.
• Also iPhone seems to have some late positioning report when the car starts to move on crossings. So you must expect some delay.

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Which iPhones does NDrive work with?

NDrive works with GPS-enabled iPhones: 3G and 3Gs. It is not compatible with 1st generation iPhones or iPod touch.

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